Refund policy
FedPulse sells Proofsheet. This policy covers every payment we take, and it forms part of our Terms of Service at https://getproofsheet.com/legal/terms.
Last updated: 29 October 2026. Version: 1.0.
Proofsheet reports are technical evidence, not a legal certificate or legal advice. A refund does not change that.
The short version
If you are not satisfied, email support@getproofsheet.com within 14 days of paying and we refund you. No form, no phone call, no explanation required.
One-time reports
This covers The Label at €99 and The Paperwork at €249.
You have 14 days from the payment date. Inside that window, we refund the full amount to the card you paid with. This includes The Paperwork after you have downloaded the document pack, because a pack you cannot use is not worth charging for.
You do not have to tell us what went wrong. If you tell us anyway, it helps: a report that missed something is a bug we want to fix.
What we will not refund
Three cases, all narrow:
- The same file, bought and refunded repeatedly. Buying a report, downloading it, refunding, and doing it again on the same file is using the guarantee as a free download.
- A file you were not allowed to analyze. If you confirmed you owned the software and you did not, that is a breach of the terms, not a faulty report.
- A chargeback filed without contacting us first. We will answer the bank with the delivery record. Writing one email is faster for everyone.
We also will not refund a report older than 14 days. If something is wrong with a report after that window, email us anyway. We will look at it.
Monthly plans
Watchdog at €79 per month and Agency at €299 per month.
Cancel any time from the link in any email, or by writing to support@getproofsheet.com. Cancelling stops the next charge and nothing else is taken.
We refund the current month if you ask within 14 days of the charge and no re-check has run in that month. If a re-check has already run, you have had the service for that month, so we do not refund it. You keep every report and pack already produced.
How to ask
Send one email to support@getproofsheet.com with either the report link or the email address you paid with. That is all we need.
We reply within one working day. Paddle, which processes our payments, returns the money to the original card. The refund usually appears within a few business days, depending on your bank. Paddle emails you when it is issued.
Your statutory rights
If you are a consumer in the European Union or the United Kingdom, you have a legal right to cancel a distance purchase within 14 days. Our policy gives you the same window for business buyers, which the law does not require. Nothing in this policy reduces a right the law gives you.
Because a report is delivered immediately, the usual 14-day cancellation right for digital content can end when delivery starts. Our guarantee runs for 14 days anyway, so in practice you get the full window either way.
If a report failed
A report that could not identify your file at all, shown with a grade of "?", should not have been charged. Email support@getproofsheet.com and we refund it without needing the 14-day window at all.
Contact
FedPulse, available on request by email. Email: support@getproofsheet.com.